FAQs

Most Common Questions

Why is the MyGallons price different than what I see at my gas station or what I see listed online as the average price for my state?

MyGallons prices move along with wholesale gas prices and are updated throughout the day.  The price at the gas station lags behind wholesale price changes (typically 2-5 days).  When prices move quickly, like they have lately, the difference could be significant until the pump catches up to wholesale.  This does not affect yours savings.  You pre-purchase and cash-in at the MyGallons price which moves in a similar manner to those at the pump.

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How do I save money with MyGallons?

Pre-purchase your fuel online from MyGallons to lock-in the current price. When prices rise, cash-in your pre-purchased gas to save money. When you cash-in your pre-purchased gallons you choose how to receive the money:  1. Have the proceeds electronically deposited into your checking account. OR 2. Have the money loaded onto the MyGallons Fuel Savings Debit Card for use at the station. For example, if you buy fuel at $2.00 per gallon, and wait until the prices go up to $3.00 per gallon, you would save $1.00 per gallon.

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Where can I use the MyGallons program?

You may buy fuel from any station around the world. Within 30 days of pumping the gas, log into the MyGallons site and tell us how many gallons you have used.  We will multiply the number of gallons by the current MyGallons Price for your state and electronically deposit the money right into your checking account. You also have the option of cashing-in gallons and having the money loaded on a MyGallons Fuel Savings debit card to use at stations accepting major credit cards such as VISA and MasterCard.

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How many cars can we use?

You can use up to 4 cars with each MyGallons account. You may use up to 150 gallons of gas per 30 days per vehicle.  For example, if you sign up for 2 cars, you can use 300 gallons per 30 days.

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How is the MyGallons Price determined?

MyGallons pricing is based on a combination of the wholesale price for fuel and the retail prices in your state. You may notice (especially out of state) that some gas stations charge more than the MyGallons Price, while others charge less. At any given time, the MyGallons Price is the MyGallons Price—whether you are pre-purchasing fuel or cashing in gallons. We do this to keep the price fair for everyone.

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When is the best time to pre-purchase gas from MyGallons?

Because the price of gasoline fluctuates continuously, we suggest that you keep an adequate supply in your account at all times to protect against a sudden price increase. When prices drop, stock up. You can also follow us on twitter to receive alerts when gas prices are on the move.

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What is the advantage of using the MyGallons Fuel Savings Card?

In one word, convenience. You can cash in some of your gallons and have the proceeds loaded on a prepaid debit card for use at the gas station. This eliminates the need for you to pay for your gas at the pump and then go online to request a cash-in and wait for the money to be deposited into your checking account. Note that there is a $10 bank card issuance fee when ordering this card.

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What if my card doesn't work at the station?

First, be sure to go into the station to use your card. Most stations do not allow you to use prepaid debit cards at the pump. If the card still does not work, your card is probably out of money. You can check your card balance at any time by visiting the website on the card and entering the serial number on the back of the card. If you have an active balance and it is not working, please contact us at 888-410-1877 or go to www.mygallons.com/contact.

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Where can I use my pre-loaded MyGallons Fuel Savings Card?

At virtually every gas station that accepts credit cards.  You will probably have to go inside to use the card; most stations do not accept prepaid debit cards at the pump.

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Does the MyGallons Fuel Savings Card expire?

The card does not expire, but you should use the money loaded on the card within 90 days. If you still have a balance after 12 months, the bank will deduct $3 per month as a service fee until there is a zero balance.

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Can I use the MyGallons Fuel Savings Card for non-fuel purchases?

No. You are required to limit your use of the card to fuel purchases. Making non-fuel purchases with your card may result in cancellation of your membership.

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How much can I pre-purchase? Is there a minimum?

There is no minimum for a MyGallons pre-purchase.  While we cannot advise you on how much to buy, you can lock-in the price for as many gallons as you want? Many members are buying 1k or 2k gallons at a time to protect themselves for many months to come. You are only limited to cashing in 150 gallons per vehicle per 30 days, but you can buy as much as you desire.

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How can I save money with MyGallons?

The revised fees are designed to save you even more money. By eliminating the annual membership fee, you can save your gallons for many years without annual fees soaking up some of your savings.

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Is there an annual membership fee?

No. In response to member requests, the annual fees have been eliminated.  It is now free to join MyGallons.  Per gallons fees are collected at the time of pre-purchase and cash-in.

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Why would I have to provide my checking account information?

This information is required only if your cash-in order is for an electronic deposit into the checking account. If you pre-purchase gallons with a credit card and cash-in using the MyGallons debit card, you will not be required to provide checking account information.

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Is my personal financial information secure?

MyGallons uses 256-bit encryption and leading security software solutions to ensure that your data is safe. MyGallons does not save your credit card information for even greater security.

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Is there a MyGallons card to use at the pump?

YES. You can order a MyGallons Fuel Savings Card from the Cash In page on MyGallons.com. The money from your cash in request will be loaded onto a prepaid debit card that you can use at the gas station to pay for your fuel.

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Can I return unused gallons?

Yes. If you would like a refund on unused pre-purchased gallons, just let us know. Your refund will be at the rate you paid for your unused gallons, or at the current MyGallons Price at the time of the request—whichever is less.

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How will I know when it’s time to purchase more gas?

You can always check your balance online. It is also a good idea to follow us on twitter so you can receive price alerts that can be helpful in deciding when to pre-purchase more gas.

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Is there a fee to add gas to my account?

When you pre-purchase gasoline we charge 6% per gallon.

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Will MyGallons pay no matter how high gasoline prices rise?

Yes. No matter how high the price of gas rises, you can still cash-in your pre-purchased gallons.

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What if gasoline prices go down?

Gas prices move up and down all the time. If prices drop, you can wait for them to go back up in the days or weeks ahead. Lower prices also offer you an excellent opportunity to pre-purchase and stock up on more fuel.

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Can I save more money by shopping for the lowest gas prices?

Yes. If you were using lower-priced stations to save money before using MyGallons, you can still save money by price shopping with the MyGallons program. The amount of money you receive from cashing-in gallons is determined by the MyGallons Price for your state and is not related to what you may have paid at the pump.

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Can I use the MyGallons program when traveling?

Yes. You can buy gas at any station in the world.  When you decide to use some of your gallons, you are sent the money equal to the number of gallons you cashed-in multiplied by the MyGallons Price for your state regardless of where you actually picked up your gas.

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When is the best time to cash in my pre-purchased gallons?

Many customers choose to use their MyGallons fuel every time they visit the pump—but for maximum savings, it’s best to wait for the price to rise. When the price goes down, buy more gallons to use when the price goes up again.

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Can I use the MyGallons program for my fleet of cars or trucks?

MyGallons is limited to personal use. If you are part of a fleet or manage a fleet of 5 or more vehicles, MoreGallons.com can help you.

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Can I use MyGallons for my boat?

Yes. You pay the marina just like you would at any other gas station. We will electronically transfer the money from your cash-in request into your checking account OR we can load the money onto a MyGallons prepaid debit card. Please note that there is a 150 gallon per 30 days per vehicle limit.  In order to use more than 150 gallons you can either sign up for multiple vehicles or join MoreGallons.com.

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Can I use MyGallons for my airplane?

Yes. You can pay for your fuel at the airport just like you would at any other gas station. We will electronically transfer money from your cash-in request into your checking account OR we can load the money onto a MyGallons prepaid debit card. Please note that there is a 150 gallon per 30 days per vehicle limit.  In order to use more than 150 gallons you can either sign up for multiple vehicles or join MoreGallons.com

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Can I resell the MyGallons service to other people?

We hope you will tell your friends and family about MyGallons so that they can save money on fuel purchases, but we do not offer a resale or affiliate program at this time.

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Can I use the MyGallons program outside the United States?

Yes. You can use your pre-purchased gallons for fuel you pumped anywhere in the world.

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